Frequently Asked Questions
Q: Can only hotels and motels order products from your site?
A: Definitely not. Although we mainly supply the accommodation industry, including serviced apartments, resorts, retreats and spa’s, B & B’s, holiday and tourist parks, cafes and restaurants, we are also happy to send our goods to anyone who may request them!
Q: How can I place my order?
A: The Expresso Services website is your most powerful ordering assistant:
Online – Register on this website site in order to place your order using the online Shopping Cart. In most cases, placing your order online will streamline the ordering process, meaning that your goods are dispatched faster. An added benefit of ordering online is that you can order at anytime, 24 hours / 7 days / 365 days a year. Our site is driven by our internal software to ensure you are viewing the latest products, prices and specials.
Phone – Expresso monthly account customers may phone to order during business hours (Monday to Friday 8.00am – 5.00pm AEST).
Email – Expresso monthly account customers may email orders through to our friendly staff in the office; or to their respective Area Manager in designated regions.
Q: Can I track my delivery?
A: As we select from our national freight partners on a per shipment basis to ensure the swiftest service, the simple solution is to call our friendly staff on 1800 656 612. They will track your consignment for you!
Q: What happens if I receive faulty/damaged/wrong items?
If the products arrive damaged/faulty or incorrect, please contact us via email or phone. We will then advise replacement, exchange or other remedy as applicable.
Q: Do you have retail stores?
A: Unfortunately not. We concentrate our efforts on supplying the accommodation industry as efficiently as possible, without the geographical limitations of retail stores. Simply shop online and make payment with your credit card at checkout.
Q: Do your prices include GST?
A: Yes. We are always upfront with our prices and all pricing is shown inclusive of any GST, so there are no surprises when it comes to placing your order.
Q: How long will it take to get my order?
A: Depending on your location, freight will normally take 2 to 5 days to arrive. Please contact Expresso Services for information specific to your area.
Q: Is it safe to purchase online with my credit card?
A: Yes! We take your security very seriously. Our checkout process takes you directly to a processing page hosted by Westpac when processing the payment.
Q: Do you charge freight for backordered items?
A: No, out of stock items can be an inconvenient, we do not charge you freight when sending backordered items.
Q: Is there any minimum to order?
A: No. There is no minimum dollar value to place an order (though freight charges may apply). Due to packaging restraints, some products may only be ordered in set quantities.
Q: Do you deliver nationally?
A: Yes. We have national freight partners covering all of mainland Australia; however please note that, certain areas require a customised freight quote. You will be notified if this is the case.
Q: What happens if I am not home/available at the time of delivery?
A: Please ensure that the delivery address you have provided is attended during business hours as all of our deliveries must be signed for.
Q: My question hasn't been answered. Who do I contact?
A: Please send an email with your query to email@example.com, make use of the chat window in the bottom right of the screen, or give us a call on 1800 656 612 (during business hours AEST/AEDT).